When it comes to service, we believe in the big picture.
You can improve how your company operates and see some benefits in return. Or, like we've done at GE Plastics, you can seek to understand your customers and try to improve how they operate.

And that's where the truly dramatic change happens.

Suddenly, you're indispensable. You're focused on your customer. You're thinking three steps ahead of the competition. And service isn't about fixing a problem, it's about unleashing possibilities.

The most important key to the long-range success of our Services initiative has been driving leading-edge technology back into the installed base of older equipment. In this sense, innovative service can only be derived by creating innovative products. The analogy is bringing your car in for a 50,000-mile check-up and driving out with 100 more horsepower, better gas mileage and lower emissions.

And if we can do that, we'll be the best shop in town.